Knowledge, Professionalism, reliability, quality and flexibility combined with low prices.
• What are your standard Terms and Conditions?
Once a contract has been signed, we issue an invoice made according to the Payment Schedule, which is a part of the Project Plan approved by you. Usually invoices are paid by wire transfer in US Dollars to our bank accounts in India. Copyright on the final software belongs to the customer.
• How can I be assured that I am not wasting my time and money?
You can refer to our Software Development Methodology / Process. If you still have any questions, problem concerns, please contact us. We will spend as much time as needed to explain, provide additional information or make a testing, make a model plan with no fees!!
We can also provide with some required suggestions. We can assure you best quality at low price but in case of offshore web or software development you should yourself think about outsourcing project to other company.
Here are some guidelines that your offshore vendor must meet:
• There should be significant difference between development rates in your country and offshore development company.
• Good communication and infrastructure facilities including easy access to the Internet
• Qualified and knowledgeable personnel
• Fluency in English
• How can I trust your productivity and charges to me?
Our development process of website or software is transparent. You can monitor every phase of development. The complete scope of the work is defined at the initial phase of development and approved by you. Anything that you don’t like can be changed very soon. And last but not least, we are interested in diverse client list and long-term relationship with then. Isn’t it enough?
• What are the risks I have in developing offshore?
Of course the most important risk is managing software development process. We do our best to address these issues and resulted a convincing Portfolio.
The second is risk of proper communication. Lake of proper communication can result in unsuccessful development. We understood this so we have 24 hours online chat. We expect the same from you for connivance.
Agreements for safety are the third risk. For safeguarding both sides agreements for responsibilities, payments and other issues have to be well made-up and agreed by both the parties
• Can I first get a rough idea about the cost of my system?
Yes, no doubts. Just contact us or use Request for Quote Form.
• Can I try your services before giving you an important and big Project?
Yes, you can request us to do a pilot or model, testing project. We will do it with minimal payment or even with free of charge in case of successful completion. But it all depends on how “big” a project is.
• What should I provide you to create a proposal?
Generally technical documentation, specifications, and design documents about your project we need for. But in case that you are not technical person and don’t know anything about how to develop you just call and HiddenBrains will ask questions to determine what is needed from you to create a proposal.
• What do you mean by an estimate?
An estimate of your project means after doing requirement analysis and checking feasibility of your needs providing with u with rough idea about cost and work.
• What is the difference between proposal and an estimate?
An estimate is designed to give you a rough idea of what the project will cost. A proposal shows you project profile, system specification, context level diagram of the system, design and coding methodology, deliverables and schedule of the project.
• What do you expect from client during the project?
Your involvement in the project is essential. In general you need to provide whatever technical and business specifications you have, to answer questions in a reasonable time, and to provide prompt, honest, and thorough feedback on software releases. Still the exact nature of the involvement of client depends greatly on the type of project.
• Do you provide post-development support?
Yes, we do support all software we design and deliver on the basis of a separate support/maintenance contracts. This generally includes bug tracking and fixing. Feature enhancements and developments are handled as separate contracts. We track all post maintenance requests, issues, bugs, etc. We also provide maintenance or redesign of web or software developed by other vendors.
• How can I be sure of security from competitors?
We have confidentiality agreement with each and every team member. This confidentiality is also validated through the existing laws. Most importantly, our team consists of skilled professionals, who would not risk their career or professional integrity by misusing a customer's code.
• What kinds of guarantee do I get about the work?
We give you a one-month of warranty after the final delivery for all bug-fixing, etc. After the warranty period, we sign a separate monthly or quarterly support/maintenance contract with you, so that you continue to get ongoing support.
• How does HiddenBrains protect confidentiality?
Before a initiating a project, HiddenBrains signs a Non Disclosure Agreement (NDA) with the client. Under this agreement, we keep the client and project-related information in strict confidence. Any references or client’s web or software development project details are not revealed without the prior approval of the client. We also have a Non Disclosure agreement with our employees so that the confidential information of the client will not be shared or leaked to any external entity.
• Can you provide references of your clients?
Yes, we can provide you with our client references. We have built solid relationships with our clients by helping them meet their business objectives and providing services and support whenever required. Our clients suggest our name to the other companies for cost effective, high quality and on time web and software development. You can refer to client speak for testimonial of out customers.
• How do you ensure quality of services to your clients?
At HiddenBrains, we have adopted a quality framework standard. Quality at HiddenBrains is a continuous process. Quality is a culture for us. Our processes are derived from industry standard practices and have been customized to suit the requirements of offshore development.
• Can we outsource our projects that we have received from our clients to HiddenBrain?
Yes. Offshore outsourcing helps in reducing their cost of development through offshore delivery of projects. We have solid relationships with some of the consulting companies globally that are looking for reliable and knowledgeable offshore services provider.
