As we are 24 hours online on Messenger chat there will be no response time at all for any type of customer queries and problems. In case of an email, response time will be few minutes.



• How do you estimate and schedule project?

As soon as we get project requirements, we carry out our scope and estimation exercise using in-house tools. We have a team of on-board system analysts who will do the exercise of project analysis and estimation. On the basis of the workload involved in the development phase and the project delivery requirements, we provide you with the estimate and schedule of the project.



• How do you reflect to the change in request or project scope?

For minor changes in the running project, the changes are communicated to the concerned programmers by project manager and executed as early as possible. If the changes are significant and can add greatly to the estimated workload then we have to do revised estimation and scheduling and send it for acceptance of the client.



• What is the procedure for testing and quality assurance?

We have a well-organized process for testing and quality verification. Our team of Quality Assurance Analysts provides systematic testing, verification and quality assurance. We have built our development methodology as per ISO 9001 development standards. We maintain a standard to ensure that quality is reached at the specified time every time. Our procedure of testing and quality assurance is tuned in a way to meet the requirement of the web or software development. The following points summarize our quality initiatives:

• Testing is performed at every step in the SDLC
• Quality is assured through our rigorous project management methodology and   quality assessment procedures
• HiddenBrain has a dedicated team that ensures Software Quality Assurance.



• How do you solve urgent bugs?

We solve all the bugs on the base of priority. We have a bug fixing and bug tracking mechanism. All urgent bugs are given highest priority and our team will solve the bug immediately.



• How much detail of requirements do you need from us?

Project development is an interactive process. It depends on the how expert you are in specifying your requirements. If you are a technical person and can provide us system requirement specification, it is better. We can start the development process only after some discussion with you. But if you don’t have specific detail we can start the development of project with formal requirement and will do modifications according to the conversation with you at every stage. Generally it takes few weeks from a couple of months depending on size of the project.



• Which mechanisms do you follow in order to ensure deadlines, milestones and timely   delivery?

We follow our own standard project management methodology. We comprise the sign-off process for each and every delivery after the specification is confirmed



• What is your attitude towards people who change their minds frequently and a big   change in mid of the project?

We do understand that no client can be hundred percent sure about their requirements at the start of the project. To come out of the situation that client change his mind, we prepare System Requirement Specification and converse with the client. Even we get that signed off by client. He is also shown the screen for the entire application. By doing this we try not to miss out the thing and chances of making changes in the mid of the project reduced. In addition we recommend a iterative process for managing changes. Our methodology makes this possible and practical.



• Can you provide us onsite consultants in our project?

Yes, we can whenever onsite consulting is required. We can fly consultants for knowledge gathering, requirement specification design, solutions architecture, project setup etc. and then set-up a dedicated team of IT professionals in our offshore development center to work on the project.



• What is the policy for Resource distribution management?

At HiddenBrain, we have implemented our HR policies, which are very people-friendly and also belong to the work culture of the Hidden Brain as well as match industry standards. Our distribution policies of resources promote healthy competition, dynamism and continuous learning and improvement.



• How do you recruit personnel in your company?

We have our recruitment procedure in which we approach the qualified persons by publishing the advertisement with the specific requirement of the technologies like PHP, .NET, JAVA, SQL, ORACLE etc. The qualified and experienced persons are contacted and an initial interview is scheduled. Our Selection Procedure includes personal interview, technical test and HR interview. For the special recruitment for any project, we can also arrange an interview with the client over the phone.



• What is company’s procedure for project management?

For every project (big or small), there is one project manager, who is responsible for heading the project and ensuring the delivery of the end solution on time and on budget. The client corresponds with the project manager directly and he/she manages the resources internally. He/she assigns the tasks to the team members and ensures that the team is allocated with sufficient amount of work and the progress of the same can be monitored and measured using this system.



• I am not sure of what type of functionality I want, what should I do?

It generally happens so its not new for us. You just need to contact us even with a rough idea. We will guide you in defining the task and enhancing the requirements or functionalities together.